Frequently Asked Questions
- What are your hours?
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Our studio operates Monday–Friday by appointment only. Limited weekend appointments are available upon request. After you submit your inquiry, we’ll reach out to confirm your session time.
- Where are you located?
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Our in-home studio is located in Castroville, Texas. Exact directions will be provided upon booking. For events and corporate sessions, we also travel on-location throughout the San Antonio and Hill Country areas.
- Can I walk-in for photos or do I need an appointment?
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All photography sessions are by appointment only — we are unable to accommodate walk-ins.
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Family & Children’s Portraits: An in-person consultation is required so we can tailor the session to your family’s needs.
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Headshots: Studio headshots can be booked conveniently online.
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Events & Photo Booths: Must be reserved in advance to secure your date.
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- What payment options do you accept?
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We accept all major credit cards as well as Apple Pay and Google Pay.
- How long is the typical wait?
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For portraits and branding sessions, we generally respond within 24 hours of your inquiry to finalize details.
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For studio headshots, you can book online instantly.
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For events and photo booths, we recommend booking at least 4–6 weeks in advance to secure your preferred date.
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- Do you have a cancellation policy?
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Yes.
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Sessions are fully refundable if canceled at least 24 hours in advance.
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Cancellations made less than 24 hours before the scheduled time qualify for a 50% refund.
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No refunds are issued for no-shows or failure to notify us in advance.
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Event & photo booth retainers are non-refundable but may be applied toward a rescheduled date (with notice).
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- Do you offer printed photos with your photo booths, or is everything digital?
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Our standard photo booth experience is digital-only, with instant delivery via text, email, or QR code. If you’d like printed keepsakes for your guests, we offer on-site printing as an optional upgrade.
- How much space do you need to setup the photo booth?
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We recommend at least a 10′ x 10′ space with access to a standard power outlet. If your venue provides Wi-Fi, we’ll connect for instant sharing — but we also have backup options if Wi-Fi is unavailable.
- Do you provide props and backdrops?
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Yes! We have a variety of props and backdrops available. From elegant and classic to festive and fun, we’ll help you choose the right look for your event. Custom or branded backdrops can also be arranged.
- How far in advance should I book?
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To secure your date, we recommend booking your photo booth at least 4–6 weeks in advance. Peak seasons (holidays, graduation, wedding months) often book earlier, so the sooner you reserve, the better.
- Can I add a roaming photographer to my event?
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Yes! In addition to the photo booth, you can add a roaming photographer who moves throughout your event capturing candid moments, group shots, and behind-the-scenes fun. This option gives you the best of both worlds — polished booth photos and spontaneous memories from the celebration floor.